Effective Date: October 8, 2025
At Fzio.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your watch, our Returns & Refund Policy explains your options.
1. Returns Eligibility
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You may request a return within 14 days of receiving your order.
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The item must be unused, in its original packaging, and in the same condition as received.
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Watches that have been worn, damaged, or altered are not eligible for return.
2. How to Request a Return
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Contact our customer support via email at fizanisar507@gmail.com with your order number and reason for return.
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Our team will provide instructions and a return shipping address.
3. Refunds
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Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
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Refunds will be made to the original payment method used during purchase.
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Shipping fees are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
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Currently, we do not offer direct exchanges. Please return the item for a refund and place a new order if desired.
5. Damaged or Defective Items
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If your watch arrives damaged or defective, contact us within 7 days of delivery.
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We will arrange a replacement or full refund at no additional cost.
6. Contact Us
For any questions or assistance regarding returns and refunds, please contact us:
📧 Email: fizanisar507@gmail.com
📞 Phone: +92-3117141677
Fzio.shop – Ensuring you shop with confidence and style.